Silver Airways strengthens leadership rteam to enhance commitment to Operational and Customer Service excellence
Silver Airways announced that it has bolstered the strength of its management team by adding three new vice presidents to key strategic leadership positions further enhancing the airline’s commitment to operational excellence and outstanding customer service.
- Vicky Stennes, Vice President – Airports, In-Flight, & Guest Services: An accomplished aviation industry leader with more than 30 years of experience, Ms. Stennes is one of the most highly regarded figures in airline customer service. Prior to joining Silver Airways, she served as Vice President, In-Flight Experience for JetBlue Airways where she played an instrumental role in leading the carrier to achieve eight consecutive years of J. D. Power and Associates Award for the highest customer satisfaction rating among North American low-cost carriers.
- Douglas Shockey, Vice President – Technical Operations: With 31 years of airline experience, Mr. Shockey is an expert in the fields of aircraft maintenance, engineering, airline operations, operational strategic planning, and FAR part 121 air carrier operations. Most recently, Mr. Shockey was Chief Operating Officer (COO) at Pinnacle Airlines Corp. where Flight Operations, In Flight, Customer Service, Marketing, Technical Operations, and IT all reported directly to him. Shockey started at Pinnacle as Vice President of Maintenance with responsibility for implementing the automation of controlling company assets and tracking financial and operational performance within the maintenance department.
- Thomas F. Murrill, Vice President and Chief Human Resource Officer: Over his 30-year career, Mr. Murrill has served in senior human resource, legal, and administrative roles in multiple customer-orientated companies with a strong focus on “best in class” people processes. Those organizations include: Royal Caribbean Cruises Ltd; The Steak N’ Shake Company; Chemlawn Services Corporation; and Burlington Express Global, an air express company where he helped develop and launch a hub and spoke based domestic cargo airline. Mr. Murrill’s responsibilities at Silver will encompass oversight of all human resource functions including recruitment, training, development, compensation and benefits, as well as performance-based reward programs.