Sunday, February 12, 2012
Subscribe free of charge to receive a daily e-mail with the headline news from TravelDailyNews International. Just click the check-marked button.
Member of :
Related Comments
| Date | Thursday, October 16, 2008 |
| Name | Philip Cronin |
| Company | N/A |
| Position | N/A |
| Comments | What a revealing article to come across in the trade press. I can just imagine what the Daily Mail would make of this attitude towards customers who expect the carpet - and by extension holiday facilities in general - to be clean and fit for purpose! If the industry's idea of focusing on customer service is to get tough with people for expecting decent treatment - to put those who expect the industry to deliver on its promises and legal obligations to deliver a quality product in the same category as drunken louts - then I can foresee it having even more image problems in the future than it has now. If a supermarket discounts a can of baked beans, it still has a legal duty to make sure that the beans are not rotten. The same applies to holidays. |
