No Frills, No Fees
When travelers were asked to share their biggest complaints about air travel, lack of seat comfort and airline fees top the list.
The top five biggest complaints about air travel:
- Uncomfortable seats / limited legroom
- Costly airline fees and ticket prices
- Unpredictable flight delays
- Long security lines
- Other passengers (e.g. loud children).
- 44 percent have never paid extra for a better seating assignment.
- 85 percent of travelers said they would pay less than $25 for a seat upgrade on domestic flights, 81 percent would pay $50 or less on international flights.
- If they had it their way, 58 percent would take an aisle seat, 42 percent would choose the window, and four percent prefers the oft-dreaded middle seat.
- 81 percent would be willing to go without in-flight entertainment for a significantly cheaper flight.
- 63 percent are not willing to pay to sit in a designated "quiet" section of the airplane if airlines offered such a section, while 23 percent said they might pay less than $25.
- Checked baggage
- Carry-on baggage
- Seat selection
- Printed boarding pass at airport
- In-flight amenities.
To help overcome the challenges associated with air travel, most flyers seek a little special treatment in exchange for their loyalty:
- 87 percent of respondents participate in a frequent flyer program.
- 73 percent have exchanged points for a free or discounted flight.
- 26 percent have successfully used points for seat upgrades.
Travelers Get Techie
Technology and up-to-date amenities are increasingly important to flyers:
- One quarter of respondents say they would choose one airline over another if it offered WiFi.
- 37 percent consider their iPad or tablet a carry-on essential, a five percent increase from 2012.
- Check flight status – 56 percent of respondents, up from 46 percent in 2012.
- Check in to flights – 38 percent, up from 30 percent in 2012.
- Research flight prices – 36 percent, up from 30 percent in 2012.