When asked about cleaning up after themselves, almost one in ten Brits said that to lighten the maid’s workload, they would avoid wearing the hotel robe and using the tea making facilities. A further 15 per cent of the 1,000 Britons surveyed said that they would rather stride off in the direction they thought a concierge had told them, despite forgetting what they had said, than ask again.
LONDON, UK – Carrying our own bags to avoid troubling the porter, not asking the concierge for help and apologising when it’s not our fault are all traits that define us at British when staying in a hotel. New research from cost-free app platform, Appy Hotel, has also revealed that just under a third (32 per cent) of British hotel guests make the bed and tidy-up or even wash up tea and coffee cups before checking out of their rooms.
When asked about cleaning up after themselves, almost one in ten Brits said that to lighten the maid’s workload, they would avoid wearing the hotel robe and using the tea making facilities. A further 15 per cent of the 1,000 Britons surveyed said that they would rather stride off in the direction they thought a concierge had told them, despite forgetting what they had said, than ask again.
Not asking a member of hotel staff for help is particularly true of the younger groups, with 73 per cent of 18-34 years olds preferring to deal with the problem themselves. In a bid to avoid the scenario face to face, one in three (34 per cent) British hotel stayers said they’d feel happier asking for help over the phone or via a mobile or tablet app.
Isabella Glendinning, VP Sales and Marketing Europe at Appy Hotel, comments: “The research really supports the classic British stereotype of a culture that is too polite to ask for help, going to lengths to avoid putting others out and creating more work for hotel staff. While some of the findings reveal humorous and quirky behaviour traits, hotels can really help to make the guest experience more enjoyable by offering alternative platforms of communication.”
Appy Hotel is a platform that allows hotels to create fully customised apps detailing information about the hotel and the local area in a format that’s easy for the guests to use. Hotel pricing and information about facilities such as spas, restaurants or bars can be made available for guests to help them plan their hotel experience ahead of their arrival. Reservations can also be made beforehand as well as room service orders during their stay.
“This is an indication that not only do hotel guests shy away from direct confrontation with hotel staff, they are also adopting and adapting to new forms of communication when it comes to obtaining information,” continued Glendinning.
“The importance of mobile and tablet apps are continuing to grow, as hotel goers look to embrace the new technology available, to save them time and money. This is a feature that hoteliers should also look to embrace to provide the best all-round experience for their guests.”
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
