BELLEVUE, WASH. - "Millennial" travelers -defined as those between 18 and 30 years old- have sharply different business and leisure travel habits and expectations than do their older peers, according to a global study released by Expedia.com and Egencia, the business travel company of the Expedia, Inc. group. The Future of Travel study was conducted across five continents, asking 8,535 employed adults in 24 countries about how they conduct business and leisure travel – their likes, dislikes, preferences and pet peeves. The study aims to discover how millennials will impact the travel landscape as they gain decision-making power at work and purchase power in their personal lives.
The Future of Travel Study was conducted online between August 20 and September 12, 2013 by Harris Interactive on behalf of Expedia.
Sharp differences emerged in the Future of Travel analysis, particularly the differing value that younger travelers place on mobile and on loyalty. Millennials are far likelier to embrace loyalty programs while en route; half of millennials find loyalty programs important when booking flights (48%) or hotels (51%), versus only three in ten of travelers aged 46-65 (31% & 30% respectively). Mobile and other form factors are clearly important to the future of travel. In fact, for booking business travel, 32% of those 30 and under report using a smartphone and 20% report booking on a tablet. That's compared to just 12% for smartphone and 9% for tablet for those over 45. And 18-30 year-olds are far likelier than 46-65 year-olds to use mobile devices to enhance their travel experience.
The study found that younger travelers were freer with their company's money when traveling. Globally, business travelers aged 18-30 more frequently report that they will spend more of their company's money on high-end meals (42%) than they would their own money compared to those aged 46-65 (26%).Millennials are also fans of room service: 37% would spend more of their company's money on room service, versus only 21% of 46-65 year-olds.
Younger Americans (34 and under) are slightly more likely to spend company money on a flight upgrade to business- or first-class than are their older peers (35 and older). They are also slightly more likely to spend company money on high-end meals, room service and wine/alcohol, although not significant.
Millennials have more opportunities to order room service than any other age demographic, because they travel slightly more on business. Worldwide, 30-and-unders report traveling 4.7 times per year on business, versus 3.6 times per year among 31-45 year-olds, and 4.2 times per year among 46-65 year-olds. Millennials take more leisure trips as well, at 4.2 trips a year, versus 2.9 for 31-45 year-olds and 3.2 for 46-65 year-olds.
Among Americans, 45% of respondents aged 34 and younger claim to work fewer hours when they travel than they do at the office, versus 24% of Americans aged 35 and older.
American and Canadian millennials travel more frequently of any age group across any nation, reporting that they take a full 7.8 leisure trips per year. On the contrary, European respondents aged 31-45 take 2.7 leisure trips per year.
"Together, Expedia.com and Egencia help many millions of business travelers book travel each year," said Dara Khosrowshahi, chief executive officer, Expedia Inc., of which Expedia.com and Egencia are a part. "As millennials increase their decision-making power at work and at home, they'll be increasingly disruptive in both areas of travel and our aim is to have the right mix of technology, supply and programs to make the most of every trip they take."
"Business travelers are early adopters of technology-millennial travelers even faster- and all on the move from device-to-device, from online to offline and back again," said Rob Greyber, president of Egencia. "We realize that keeping pace with millennials and future generations of corporate travelers demands significant focus on mobile in order to sustainably engage them with the right information."
Greyber added that with the company's upcoming global launch of Egencia TripNavigator, a smart travel companion iPhone app, corporate travelers of today and tomorrow will be well equipped when on the road. The app helps travelers better navigate their in-trip experience by displaying a contextual, actionable view of the itinerary and integrating real-time trip alerts to reduce agony as travel plans change, expectedly or unexpectedly.
On the whole, the study found that: