Growing company brings together hotels, OTAs, and corporate agencies to accelerate mobile hotel check in and strengthen customer relationships.
SAN FRANCISCO – CheckMate, the award-winning start-up that is revolutionizing the hotel check-in, announced the official availability of its Guest Engagement Platform with several leading travel partners that are now utilizing this growing service, including Expedia, Kayak, Travelocity, Orbitz, TripCase, and Concur.
With the CheckMate platform, travel distributors can strengthen their brand by offering customers a more personal, convenient hotel experience. Travelers can check in online or on their mobile device before they leave home, communicating their preferred room, sharing the time they expect to arrive, and learning when their room will be ready. They can also discover discounted room upgrades and offers, and platform partners receive a commission on this commerce. And, when travelers arrive at CheckMate partner hotels, they benefit from an express check-in experience, eliminating the wait at the front desk.
“CheckMate is helping hotels and distributors strengthen their relationships with their mutual customers, extending service from booking through to check in,” said Drew Patterson, co-founder and CEO of CheckMate. “Our deep bench of partners validates the need for an open solution that leverages mobile and helps OTAs, hotels and guests communicate better.”
CheckMate serves as an important, neutral intermediary for mobile and online guest interactions. As a one-stop shop, the platform raises guests’ experiences at all hotels, enable distributors to avoid completing one-off integrations with individual hotel chains. Distributors enjoy a share of the revenue created by merchandising in the CheckMate platform, and protections for guest privacy are core to the offering. The CheckMate solution is white-labeled, simple to implement, requires no downloads, and can be easily integrated within a hotel or distributor’s native apps.
“Expedia is all about treating our travelers like people not transactions, and being their partner throughout their travel experience is a key way we can show that we’re always there for them,” said Dara Khosrowshahi, CEO of Expedia, Inc. “The CheckMate platform allows us to work more closely with our partners to deliver the best parts of travel faster for our mutual customers so they can get the logistics out of the way and get right into the magic of travel moments.”
“Communication is essential to our guest experience,” said Denihan Hospitality EVP and Chief Customer Officer Tom Botts. “CheckMate helps us to drive incremental revenue by providing a unique channel to speak directly to our guests who have booked through a distribution partner.”
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
