According to the metric of overall guest experience of 224 Crowne Plaza hotels, Crowne Plaza Greenville ranks number one.
GREENVILLE, SOUTH CAROLINA – Crowne Plaza in Greenville ranks number one in the United States for guest experience and number three in North/South America. With a score of 90.2% in overall experience, Crowne Plaza Greenville was ranked based on a variety of important guest loyalty and behavior survey items that measure Overall Experience, such as Likely to Recommend, Likely to Return to the Hotel and Overall Satisfaction.
“Our associates are extremely proud of this accomplishment, which does not come easy and requires a tremendous focus on attention to detail and service,” says General Manager Greg Greenawalt. “Our keys to success include a serious focus on doing the simple things brilliantly, cleanliness and proper working order of all items in the hotel and guest rooms. We empower the staff to own and resolve all issues to our guests’ satisfaction, and we specifically hire only the best, those who understand the concept of gracious hospitality and exhibit a genuine caring attitude.”
Crowne Plaza Greenville recently completed a $5 million total hotel renovation in January 2014. Guests particularly enjoy the hotel’s close proximity to great locations for shopping, dining and entertainment like Downtown Greenville, the TD Convention Center and Bon Secours Wellness Arena. As the National Winner of Crowne Plaza Hotel’s Quality Excellence Award, guests can enjoy 202 deluxe king and double-bedded rooms, fitness center, indoor pool, free Wi-Fi and on-site Ruth’s Chris Steak House.
For Crowne Plaza Greenville, event planning isn’t just about reserving space at the hotel, but about the details that result in creating memorable experiences. Their professional team understands that successfully orchestrating the little details is what leads to a truly unforgettable event. Their mission is: Perfecting event experiences that inspire people to achieve extraordinary business results. Crowne Plaza Greenville offers 7,000 square feet of event space available for corporate meetings, training, board meetings, receptions, seminars, conferences, or weddings with a maximum capacity of 500 guests.
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