An excellent standard is noted especially amongst hotels in Slovakia. With 8.75 points the hotels there are the best in Europe. The evaluations of overnight guests placed the south eastern European country of Bulgaria with 8.70 points in second place.
LONDON – Spring cleaning in summer as well? Cleanliness is always the most important factor for the hotel industry. However not all countries come up to the expectations of their hotel guests. Where looking for a room can be a “clean” matter (or not) is demonstrated by the booking portal hotel.info in its survey of its more than two million guest evaluations.
Whilst some countries do not have the best reputation in respect of the cleanliness of their hotel rooms, others are just the opposite. The current survey of the booking portal hotel.info dispels some myths in this respect.
An excellent standard is noted especially amongst hotels in Slovakia. With 8.75 points the hotels there are the best in Europe. The evaluations of overnight guests placed the south eastern European country of Bulgaria with 8.70 points in second place.
Swiss hotels were also excellent
Good news for Swiss hotels which have suffered from the shock of the increased value of the Franc with double figure percentage losses in occupancy since January. The booking customers voted the hotels in Switzerland into third place in the European comparison with 8.66 points. Travel in the Alpine country has meant that tourists have to pay as much as 20% more for their accommodation due to the increase of the Franc against the Euro. The Swiss hoteliers have tried to encourage guests with more extensive and better services.
Also German hotels have gained a few places during the past year and now are seventh with 8.53 points, just behind Croatia (8,54) and equal with Portugal (8,53).
Scandinavian hotels have some catching up to do
In Scandinavian countries the hotels seem to have adopted an attitude of “laissez-faire”. Especially in Denmark hotel guests expressed less satisfaction with the cleanliness of their room and only awarded 7,73 points. With 7.92 points Norwegian hotels came off better but were still at the end of the European list.
Also in the United Kingdom the hoteliers were not so particular in respect of hygiene as those in the Top 10. However with a score of 7.95 they only just missed achieving a mark of “Very Good”.
“Cleanliness in European hotels with a score well above seven points can be generally said to be good to very good”, stated Jorg Malang, Chief Product Officer of hotel.info. It is worth having a look at the online customer evaluations before making a booking as this can save dissatisfaction later.
European comparison: Where are the hotel cleaners the most industrious – and where not?*
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Hotels in Cardiff are particularly clean
In a comparison of the largest cities in the UK hotel guests awarded those in Cardiff 8.45 points and thus the cleanest rooms. Sheffield with 8.40 points is in second place, Liverpool and Bristol are just a little behind with 8.37 each in third and fourth place. It is surprising that the cities that most attract tourists were less able to convince their overnight guests. Coventry for example was way behind with only 6.94 points. Hotels in Birmingham scored 7.62 points and London 7.84 However the rooms here were evaluated as “good” with well over seven points.
The hotels in the largest cities in the UK are this clean*
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* Guests who have stayed in a hotel booked through hotel.info evaluate the hotel after their departure on the basis of a points system (0 to 10). Apart from criteria such as room quality and value for money, it is also possible to evaluate the friendliness and competence of the staff or the cleanliness of the room. If there is a tie in the evaluation score then the third decimal point is the deciding factor.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
