With its superior technology, ease of navigating and prompt online support, the B2B online platform will enhance and take customer experience to greater levels.
Elaf Travel & Tourism Company Ltd, a subsidiary of SEDCO Holdings, announced recently in July 2015, the launch of its online business-to-business (B2B) trading platform connecting the entire Elaf network to establish an unprecedented virtual marketplace of all travel-related businesses. The B2B portal is a one-stop shop that helps the team to deliver services in a much convenient and efficient manner. It gives individuals a quick and easy access to competitive rates offered by more than 500,000 hotels worldwide, over 150 international airlines, and 1,000 international tour operators. Additionally, the platform will showcase all special offerings on car rentals, sightseeing trips, travel insurance and other ancillary services.
With its superior technology, ease of navigating and prompt online support, the B2B online platform will enhance and take customer experience to greater levels. The system will allow individuals to customize their vacation planning by using a shopping cart for services such as airline tickets, hotels, transfers, and sightseeings, to name a few. It is fast enough to adapt to quick modification of booking details. The B2B online platform is also equipped with the latest security systems to make the payment methods safe, secure and reliable.
Mohammed M.S Binmahfouz, VP Travel Tours and Hajj Umrah, Elaf Travel & Tourism Company, said: “The B2B platform has varied functions and features which would enable individuals to track, modify and update their travel plans. An automatic e-mail will be sent to the registered e-mail address after any change. All modifications are stored in the booking history which can be viewed anytime. The B2B online platform is Elaf Travel & Tourism Company’s commitment to offer seamless customer service to all its clients, keeping in mind the increased usage of technology and automation in the travel industry. We aim to enhance the customer interaction level and improve staff productivity through the newly launched system. Elaf Travel & Tourism Company Group would continue its strategy of high investment in implementation of technology to ensure that we take customer experience to a new level. Our business-to-customer portal will be launched soon followed by a mobile application.”
The B2B online platform adheres to the Elaf Travel & Tourism Company’s goal of, and commitment to, providing a wide range of comprehensive services under the highest standards of quality and efficiency with the best international practices. Elaf Group also manages a selection of fine hotels across Makkah Al Mokarama such as the Elaf Al Mashaer, Elaf Al Salam, Elaf Ajyad, Elaf Bakkah, Elaf Kinda and Elaf Mina. The Group also offers its finest hotel services in Al Madina Al Monawara through the Elaf Taiba, Elaf Al Bustan and Elaf Al Nakheel. It runs a five-star hotel in Jeddah at the Red Sea Mall as well.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
