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TUV Rheinland certificate for transparent pricing
Lufthansa is the first German airline to receive an official certificate of approval for the transparent pricing of its online booking system www.lufthansa.com. The certificate was issued by TUV Rheinland, a leading group for the provision of technical services worldwide, headquartered in Cologne. TUV Rheinland rated the correspondence between the expected, advertised and final price of a Lufthansa ticket positively. At Lufthansa the final airfare always includes all taxes, charges and surcharges. Also, customers do not incur any further fixed nonoptional costs or hidden costs when booking a flight. TUV based its analysis of Lufthansa’s pricing and additional costs as well as its compliance with statutory requirements on a catalogue of 80 criteria.

“All the fares advertised by Lufthansa can also be booked for that amount on the Internet, subject to availability,” says Marcus Casey, Director Global E-Commerce and Mobile Services at Lufthansa Passenger Airlines. “A Lufthansa customer who books a 99-euro ticket online also flies for 99 euros, and not a cent more,” Casey adds. “We are delighted that TUV Rheinland has endorsed Lufthansa as the first German airline to offer transparent pricing. We are the trailblazers in this area and we will also remain so.”

Lufthansa has voluntarily agreed to ongoing checks of its website by TUV Rheinland. “By agreeing to these voluntary controls, Lufthansa is showing that the prices stated in its booking process are transparent and do not contain any additional costs in the course of booking,” said Dietmar Schwellenbach, industry expert at TUV Rheinland.

Vicky Karantzavelou - Monday, September 22, 2008