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Travelport shares Best Practices at Customer Forum in Kuwait
Global distribution systems (GDS) provider Travelport recently hosted its first customer forum in Kuwait to share best travel technology practices with representatives from some of the country’s leading travel agencies.

The event in Kuwait City provided a platform for the GDS provider to demonstrate its latest product innovations to a core group of Galileo-connected travel agencies, including Caesar’s, NAS and Express Travels, amongst others.

“Kuwait has a dynamic travel industry and agents here are very keen to take advantage of the full functionality of the GDS. As such, we are committed to working closely with them and equipping them with the products and services they need to succeed,” said Jennifer D’Souza, Commercial Director, Travelport GDS Middle East.

Teaming up with representatives from its local operator Galileo Kuwait, Travelport brought agents up to speed on its innovative offering, whilst generating discussion around topics relevant to the trade such as technical and operational support.

“We are focused on maintaining high customer service levels and delivering the best Galileo products to our loyal customers in Kuwait,” said Raj Krish, General Manager, Galileo Kuwait. “This forum has helped us gain valuable feedback from the local travel trade community and ensure that we are in tune with their needs.”

Galileo has been the leading GDS in Kuwait for 15 years and is used by more than 15,500 travel agents in the Middle East. One of the platforms under Travelport’s umbrella, the Galileo distribution system remains one of the most flexible and widely-used travel booking channels in the world. Tatiana Rokou - Friday, November 13, 2009