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Hospitality Sales & Marketing Association International
Social media and customer satisfaction in the forefront of the industry
Friday, July 13, 2007
A content-rich agenda focusing on innovations in sales leadership, e-commerce for sales and marketers, a “voice of the customer” panel discussion, and a special report on “Social Media and Travel” is planned forthe first annual Hospitality Sales & Marketing Association International (HSMAI) Hotel Sales Strategy Conference on Sept. 4, 2007. Held at the convention center in Washington, D.C. from noon to 5 pm, the half-day debut event will take place one day prior to HSMAI
Theodore Koumelis - Friday, July 13, 2007
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Poll
How do you expect luxury travel to perform in times of economic downturn?.

Providers of luxury travel products are going to witness shorter stays by their customers and an increase in seasonality.

People are going to become more value conscious and will opt for those luxury offers that represent a convincing value-for-money proposition. Providers of overpriced services are those to feel the pinch.

Both people paying for their personal trips and firms paying for their top executives' business trips will cut back on travel expenses, thus affecting all luxury travel providers.

It is going to be business as usual. Those people opting for high-end travel products are not going to be affected by the looming crisis.

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