According to Roger Pfund, general manager and vice president, Asia Pacific Operations, BCD Travel, “A successful consolidation program must clearly identify financial and service benefits to the corporation. Beyond that, however, a detailed implementation and communication program is essential. We work jointly with the key individual or team in a company responsible for carrying out a consolidation.”

“We have a highly skilled regional support team in Singapore, our regional headquarters. They work closely with our local country BCD Travel operations and our current or prospective client to fully develop and communicate proper expectations and then to implement the key service standards required by our multinational accounts. Each customer is different and unique and even within a single client, there are variations of needs due to local practices and customs.”

“We have even been a testing ground for clients considering doing business with BCD Travel elsewhere in the world,” said Pfund. “They’ve assumed that if our company could handle successful implementations in the complex and geographically broad Asia Pacific region, we could do it in other regions with perhaps fewer challenges. We have succeeded in passing that test several times.”