Virgin Atlantic, one of the world’s leading long-haul airlines, has won a top industry award for its customer service. The airline has been named number one in the transport sector, in the latest national measure of customer satisfaction by the Institute of Customer Service (ICS). 

The online poll asked 24,000 people to rate how well organisations performed in key areas such as complaint handling, professionalism, quality and competence and friendliness of staff.  Virgin Atlantic scored an impressive index rating of 79 out of 100, beating Eurotunnel and British Airways to the number one spot.

Steve Ridgway, Chief Executive of Virgin Atlantic, said: “Everyone at Virgin Atlantic is proud and delighted to have won the Customer Satisfaction Award. Virgin Atlantic took to the skies in 1984 with the passionate belief that we could revolutionise the customer experience.  Winning the ICS award at the start of our 25th birthday year is testament to our ongoing commitment to this philosophy and a great tribute to all our front line people. I’d like to extend my personal thanks to the Institute for their contribution to our success.”

Virgin Atlantic currently flies to 30 destinations worldwide from its award-winning new Terminal 3 at Heathrow Airport, and from the South Terminal at London’s Gatwick Airport. Destinations include Shanghai, Nairobi, Dubai, Mumbai, Delhi, Lagos, Tokyo, New York JFK and Newark, Las Vegas, Los Angeles, Orlando, San Francisco, Miami, Sydney, Washington, Boston, Chicago, Barbados, Antigua, Havana and Kingston.