Airports Council International (ACI) announced the top performing airports in its Airport Service Quality (ASQ) Survey – the most thorough airport customer servicebenchmarking programme available to airport management teams. The survey captures passengers’ perception of the quality of more than 30 aspects of service that they have experienced at the airport. Interviewing covers every day of the week and every month of the year to ensure coverage of all seasons and all peaks and troughs.

In the category Best Airports Worldwide, and for the fourth year in a row, the top three performing airports in the world were in the Asia Pacific region, with Incheon International Airport in South Korea winning the coveted Best Airport Award.

Passenger satisfaction with the new Terminal 3 promoted Singapore Changi Airport into second place this year, with Hong Kong International Airport coming in at a close third. The top performing airports in other regions were Zurich, Switzerland; Halifax, Canada; Guayaquil, Ecuador; Tel Aviv, Israel; and George, South Africa. In the five categories based on annual passenger traffic size, top honours went to Halifax (fewer than 5 million), Central Japan (Nagoya) (5-15 million), Taipei (15-25 million), Incheon (25-40 million) and Hong Kong (over 40 million).