Over the last two years Holiday Inn has conducted the hotel industry’s most comprehensive consumer research ever, and the insight from this research serves as the foundation for exciting changes at the Holiday Inn San Diego on the Bay. The property is focusing on what guest’s surveyed said matter most:

The Arrival Experience - A new look outside signals changes inside. The updated logo gives the Holiday Inn's signature sign a bold new look. Newly enhanced lighting, landscaping and design features offer a warm greeting for guest’s arrival.

The Welcome Experience - Just inside the lobby, guests notice stylish touches, a new signature sound and scent, and an efficient, friendly check-in that’s downright enjoyable.
 
The Service Experience - Holiday Inn staff recognize guests for the individuals that they are. With a commitment to deliver genuine service that focuses on real-world needs, no matter what they want - or don’t want – during their stay.
 
The Room Experience - It’s possible to love a hotel bed. Holiday Inn’s comfortable beds are complemented with new crisp, white linens and a selection of pillows that are individually marked “soft” or “firm.” The bathroom experience features an enhanced showerhead with superior water pressure, curved shower rod and new shower curtain for a spacious, fresh feel. The bath experience is enhanced with premium bath products.

The hotel features three restaurants on property including, Ruth’s Chris Steak House famous for serious steak and sizzling personality; Elephant & Castle, which offers a combination of British Classics and North American favorites coupled with a list of over 100 beers and an extensive list of Scotch whiskeys; and Hazelwood’s Waterfront Deli featuring a casual setting or sandwich on the go.