Royal Jordanian and Amadeus, a global provider of technology and distribution solutions to the travel and tourism industry, today announce a 10 year IT partnership. Royal Jordanian will adopt the full Amadeus Altea Customer Management and ecommerce suite of solutions. The investment will underpin Royal Jordanian’s drive for modernisation and growth in the Middle East, and through its membership of the oneworld Alliance. 

Altea will enable Royal Jordanian to manage all reservations, inventory and departure control from a single, new generation technology platform.

A shared platform that is used by many airlines, Altea will enable easy integration with the airline’s commercial partners that use the same solution. Today, more than 60 airlines have chosen the full Altea suite, while nearly 140 use at least one component of the solution. Among these are more than half of the oneworld member carriers. For Royal Jordanian which is also a oneworld member, the Altea platform will facilitate its operations within the alliance, such as easier development of code share links and revenue optimisation over a network that is highly interconnected with other airlines'.

“The main focus for Royal Jordanian, following the completion of privatisation is to increase operational revenue,” said Royal Jordanian President and CEO Hussein Dabbas.

Hussein Dabbas pointed out that Royal Jordanian was awarded two world-class awards in IT[1]: “With this background, our highly skilled staff, and a heterogeneous technology environment, our existing infrastructure is well-prepared to support the new passenger service platform.

“The decision to move to Altea was made because we can ensure all our customer management functions are based on a future-proof platform that can deliver on our commercial priorities."

Dabbas also highlighted that: "Amadeus presence in the Middle East is invaluable. The ongoing access to Amadeus’ airline IT experts means we can work in a genuine partnership to achieve our goals."

Commenting on the agreement, Amadeus Vice President, Airline IT, Julia Sattel said: “Royal Jordanian is undertaking an impressive modernisation programme and we are delighted they have chosen Altea to help support them.

“Our strong presence in the Middle East will allow us to work closely with the airline to help boost their revenue and profit. By facilitating the airline’s operations within the oneworld alliance, Altea will play a key role in enabling Royal Jordanian to execute their strategy to act as a feeder in the Middle East.”