U.K. consulting company Skytrax has awarded Frankfurt Airport (FRA) four stars in its latest Official World Airport Star Ranking - out of a possible five stars. “We are pleased with this first-time star rating by the Skytrax audit team and will be striving to build further on this success in the near future,” stated Fraport AG executive board chairman Dr. Stefan Schulte. The goal is to continue advancing Frankfurt Airport in the area of customer service. “Thus, this spring we will be launching a new service initiative aimed at optimizing and expanding service offerings for our passengers,” explained Schulte. “The latest research results from the Skytrax experts will certainly provide us with important details for achieving this.”

In particular, the Skytrax rating focuses on customer satisfaction at FRA, passing through security control, waiting times at the baggage claim belts, amenities and services offered in the terminals, baggage carts, information boards for connecting flights and services for mobility-impaired travelers.

Skytrax passenger surveys on service quality have also shown a steady gain for Frankfurt Airport over the past three years. In the overall ranking of international airports worldwide FRA climbed the charts from only 94 in 2007 to 44 in 2008, then rising to 21 in 2009. “Compared to the other European aviation hubs, Frankfurt has made the greatest improvement since 2007,” said Schulte. He also stressed: “We are reaping the results of our efforts and are gaining positive recognition. Therefore, we will continue on this service path with determination.”