Meeting the needs of passengers
Mr Foo Sek Min, Executive Vice President, Changi Airport Group, said “Discarding of personal belongings at pre-board screening is often an unpleasant and, at times, painful experience for passengers who are unfamiliar with the travel restrictions. Furthermore, different practices governing restrictions of LAGs may sometimes result in passengers in transit having to discard duty-free LAGs merchandise purchased at the airport of origin. With Speedpost@Changi, there is now an option for passengers to ‘save’ the item. This service is an example of how Changi continually addresses the needs of
passengers so that we enhance the overall Changi Experience”.

The two-month Speedpost@Changi trial drew positive response from passengers who used the service. About 60 per cent of the deliveries were for overseas markets. Items posted were of sentimental or high commercial value, including pen knives, Swiss Army knives, abalone, skincare products, cosmetics, grooming kits with scissors/clippers, honey, canned food and sauces. During the trial period, there were fewer complaints received by CAG about disallowed items on board aircraft from passengers at Terminal 1, where the trial was held.

Mr Steve Ng, Vice President (Marketing), SingPost said, “We are delighted to partner Changi Airport Group to introduce this service to enhance customer experience at the airport. As travellers ourselves, we can understand the distress of those unwittingly caught in a situation where they are unable to take on board various personal items due to prohibitions. The items may have sentimental value, or they could be expensive. The Speedpost@Changi service provides an option to help travellers keep their cherished items.”

Using Speedpost@Changi
A total of 28 self-service Speedpost@Changi kiosks have been set up across Changi’s Terminals 1, 2 and 3, each serving three nearby gate holdrooms. Items to be posted have to fit in either of two standard Speedpost envelope sizes and have to observe a 200 ml limit on LAGs.

Passengers simply complete the consignment note with an accurate description of the content and value, and the proforma invoice, insert the documents into the clear plastic pouch and then drop the envelope package into the mailbox at the booth. Payment is by Visa or MasterCard. Each envelope comes with a barcode number which facilitates on-line tracking of the package’s delivery status1. All shipments are subject to SingPost’s Speedpost regulations and guidelines.