Radisson was honored as the top Gold award winner in the travel category for hotels, based on its average rankings in the Gomez US Hotel Room Search Business Process benchmark throughout 2010. Gomez Web and mobile benchmarks measure three key performance metrics - response time, availability and consistency.

The report provides detailed measurements of each winner’s average Web or mobile site performance throughout the year. It highlights how each award winner sets their industry’s standard for providing a Web or mobile site experience that enhances customer satisfaction and loyalty, strengthens their brand, lowers operating costs and increases revenue.

“Today, companies are challenged to provide comprehensive, dynamic Web and mobile sites that are competitively fast,” said Bruce Reading, senior vice president, Compuware Application Performance Management. “The 2010 award winners have made Web and mobile performance a key business initiative in addressing these challenges and have set the standard in their industries for delivering highly available, high-performing Web experiences that enhance customer satisfaction.”

“We are honored that our dedication to providing guests with a better Web experience has won critical acclaim for us with this ‘Best of the Web’ award,” said Steve Brown, chief information officer, Carlson. “As part of our Ambition 2015 strategy, we are focusing on delivering a great customer experience across all customer touch points and part of the effort includes making investments in our mobile and e-commerce platforms to give guests a reliable, intuitive and informative experience while increasing revenue for the company. By utilizing our distributed content network, we can ensure Radisson.com provides a consistent, highly responsive guest service anywhere in the world.

The Gomez award, coupled with the recent successful launch of our Radisson and Country Inn & Suites By Carlson mobile sites, signifies that we are achieving our objectives.”