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JD Power European Economy Hotel Guest Satisfaction Survey for 2011
Premier Inn voted leading economy hotel brand in Europe
Thursday, November 03, 2011
Premier Inn, the UK's biggest budget hotel brand, has been voted the leading Economy hotel brand for the fourth year running in the JD Power European Economy Hotel Guest Satisfaction Survey for 2011, with a 757 point index score.

The study, now in its seventh year, examines the overall satisfaction of European hotel guests based on seven measures and Premier Inn performed well in the following: reservations; check-in/check-out; guest room; food and beverage; hotel facilities; costs and fees.

Gerard Tempest, Sales and Marketing Director for Whitbread Hotels and Restaurants, commented: "Receiving this award is a testament to the hard work of our teams and their commitment to ensuring that every guest has a great stay with us.

"Premier Inn is absolutely delighted to receive this award for the fourth consecutive year. We would like to say a huge thank you to all of those guests who voted for us and we look forward to welcoming them back in the near future."

The 2011 European Hotel Guest Satisfaction Index Study is based on responses from more than 14,000 guests who stayed at a hotel in Europe between July and September 2011. The study was fielded between August and September 2011.
Tatiana Rokou - Thursday, November 03, 2011
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