Job Title: Customer Service / Sales Support Agent
Salary: Full time salary depending on experience
Location: Athens, Agios Dimitrios
Reference Number: CSGR12TINT
No of Positions: 2


A busy British Travel Agency requires experienced & enthusiastic Customer Service Agents for its call centre in Agios Dimitrios. All candidates must speak fluent English. Travel or Customer Service experience essential. Must be able to work under pressure. Please send your CV (in English) to jobs@purpletravel.co.uk – Ref: CSGR12TDN

This job involves working within a team, in a Call center in Agios Dimitrios (Athens – Greece), to deliver outstanding service and after sales to customers and administrative support for sales agents. The role is suited to individuals motivated by working in a high pressured and fast paced environment.

Daily duties for this role include but are not limited to:

• Answering up to 40+ calls/e-mail queries per day from customers
• Following up on queries by liasing with suppliers and ground handlers in resort
• Taking payment from customers
• Arranging amendments and cancellations
• Handling complaints from customers
• Dealing with emergency calls from in resort
• Assist sales agent in amending incorrect bookings
• Selling products as such as travel insurance, other extra’s and add-ons
• Checking invoices against bookings

The type of candidate suitable for this job:

• wants to delight customers, above and beyond the call of duty
• has empathy for the customers situation
• is able to communicate clearly, both written and spoken
• has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
• works accurately and with attention to detail
• handles queries in the best interest of both customer and company
• is able to use a variety of IT systems simultaneously
• has a pleasant, friendly phone manner

Essential requirements:

The candidate must have fluent/excellent standard of English, preferably a native speaker or alternatively the candidate has worked in an English speaking environment previously. Working within the travel industry or in a Customer Service role (preferably on the phone) is essential.