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Intercontinental hotels&resorts named best in customer satisfaction
Thursday, February 26, 2004
InterContinental Hotels & Resorts received what is perhaps the hotel industry`s highest form of compliment- recognition for guest satisfaction. It was ranked the top luxury hotel brand for superiority in customer satisfaction during the fourth quarter of 2003 by Market Metrix, LLC in a Market Metrix Hospitality Index survey. InterContinental Hotels & Resorts edged out the Ritz-Carlton, as well as the Four Seasons, both which previously ranked in the top two luxury hotel brands.
Not only do we ensure guests have a high quality experience at our hotels, we ensure they have the quintessential `InterContinental` experience, said Jeff Senior, vice president of brand management, InterContinental Hotels & Resorts, The Americas. InterContinental takes pride in providing consistent, superior service in a luxurious environment we are thrilled about this most recent recognition for the brand.
Not only do we ensure guests have a high quality experience at our hotels, we ensure they have the quintessential `InterContinental` experience, said Jeff Senior, vice president of brand management, InterContinental Hotels & Resorts, The Americas. InterContinental takes pride in providing consistent, superior service in a luxurious environment we are thrilled about this most recent recognition for the brand.
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