ARC's commitment to customer service fuels improvement to settlement system.
ARLINGTON, Va. – ARC announced that it has launched enhancements to the company’s sales reporting and settlement system to allow for accelerated ticket refund processing for travel agencies and their customers. The system’s upgrade, made in consultation with ARC’s Carrier and Agency Working Groups, expedites cash and credit card refunds to be processed on the same schedule as sales transactions, as opposed to a former weekly batch process schedule.
“ARC continually works with our stakeholders and customers to discover ways to improve our service,” said ARC’s Lauri Reishus, vice president and chief operating officer. “This significant change to our settlement system is a perfect example of this, with benefits to our airline and travel agency members, whose customers will realize faster refund transactions on their credit cards. As part of ARC’s continuous process improvement efforts, ticket exchange processing is also being examined for possible enhancements in the future.”
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