Airlines are under increasing pressure to provide enhanced customer service while reducing costs. When flights are re-scheduled passengers must be advised, through a call back. This is costly because call centre staff are taken away from sales activities to advise passengers of flight changes, re-accommodation and cancellations.
IATA and Aumtech have recognized that airlines need new automated tools to contact all passengers and rebook their flights at the lowest possible cost. Automated notification services alone without re-booking capability can actually increase airline costs. RESlink`s unique features enable airlines to manage all aspects of flight re-accommodation including notification, rebooking and call
centre management.
Airlines customise outgoing RESlink messages to passengers` fixed telephones, cell phones, e-mail, or personal digital assistants (PDA). Passengers customise the service by specifying how and where they should be contacted. And they can use RESlink to notify third parties of changes to their itinerary. System features include voice recognition, voice synthesis and the new Tap2TalkT PDA
service.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
