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The new Package Travel Directive will create confusion on the holiday market, warns HOTREC

Following the European Commission’s proposal for a new Package Travel Directive, HOTREC expressed its worries that some of the new rules proposed could significantly mess up the hotel market.

BRUSSELS – HOTREC, the business association representing the European hospitality industry, warned that the new rules proposed by the European Commission on package holidays could lead to a form of confusion on the holiday market that would be detrimental to both businesses and consumers.

Following the European Commission’s proposal for a new Package Travel Directive, HOTREC expressed its worries that some of the new rules proposed could significantly mess up the hotel market. “Our preliminary analysis is that the extension of the scope and obligations of the Directive might create significant divergences in the legal regime applicable to different form of hotel bookings. This is likely to create confusion on the holiday market, which is neither in the interest of the consumer nor of the hotel industry” commented Mr. Kent Nystrom, President of HOTREC.

Indeed, while stand-alone hotel bookings are subject to the new Consumer Rights Directive, hotel bookings combined with another tourism service are falling under the scope of the Package Travel Directive. The new rules proposed would make these two legal regimes significantly differ in the future. For instance, while the Consumer Rights Directive exempts hotel bookings from a mandatory right of withdrawal, the new rules on package travel would make the same hotel booking subject to a right of withdrawal when combined with another service, even though the hotel does not know it was combined by the consumer and do not intend to sell or be part of a package. “This is incoherent and would lead to a kind of discrimination based on the mode of booking. That would make difficult for hotels to manage online reservations made through a third party” further added Mr. Nystrom.

HOTREC therefore calls on the European Parliament and on the Council to tackle the issue and amend the Commission proposal accordingly. HOTREC considers, in particular, that the new Directive should clearly state that:

  • A transport component must be the constitutive element of a package travel; and
  • There is no mandatory right of withdrawal for combined tourism services, as it is the case for stand-alone tourism services covered by the EU Consumer Rights Directive.
Co-Founder & Chief Editor - TravelDailyNews Media Network | Website | + Posts

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

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