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Continental Airlines announced that it received the highest possible "Power Circle Rating" on the annual J.D. Power and Associates 2009 North America Airline Satisfaction Study. This achievement indicates that consumers rate Continental "among the best" of all airlines in the study.
Continental was one of only three airlines, out of a total of 13 in the study, to receive the top rating of 5 Power Circles. Continental ranked higher than any other carrier in several categories measured, including Inflight Service Experience. Additionally, for the fourth consecutive year, Continental was the highest-ranked major global network carrier on the study.
"This achievement underscores the consistent hard work and superior service that my more than 43,000 co-workers provide to our customers every day," said Jim Compton, Continental’s executive vice president of marketing. "Despite the difficult industry environment, we remain committed to our corporate culture of teamwork, listening to our customers, and investing in our product."
Continental Airlines is the world’s fifth largest airline. Continental, together with Continental Express and Continental Connection, has more than 2,750 daily departures throughout the Americas, Europe and Asia, serving 133 domestic and 132 international destinations. More than 750 additional points are served via current alliance partners. With more than 43,000 employees, Continental has hubs serving New York, Houston, Cleveland and Guam, and together with its regional partners, carries approximately 67 million passengers per year.
Celebrating its 75th anniversary this year, Continental consistently earns awards and critical acclaim for both its operation and its corporate culture. For the sixth consecutive year, Fortune magazine named Continental the No. 1 World’s Most Admired Airline on its 2009 list of World’s Most Admired Companies. For more company information, go to continental.com.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
