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SEA launches WhatsApp as a direct contact channel between passengers and the airport

Whatsapp

SEA Milan Airports introduces WhatsApp for customer service, becoming Italy’s first airport to offer direct, efficient passenger communication and support.

SEA Milan Airports has an innovative new service for its passengers: from now on it is possible to contact the Customer Care team directly via WhatsApp. With this initiative, Milan Airports becomes the first airport in Italy to adopt a direct, fast and interactive mode of communication.

Integrating technology with human intervention makes Customer Care more effective and able to meet the needs of all passengers and build long-lasting relationships of trust.

The introduction of WhatsApp as a contact channel represents a major step forward in passenger assistance.

Using WhatsApp, travellers will be able to:

  • Direct assistance: passengers will be able to write directly to the Customer Care team for any kind of request, from information on airport services to eCommerce issues, from food & shops at the airport to questions related to the Milano Malpensa Boutique, receiving quick and personalised answers;
  • Track your flights: with the simplicity of a click on the flight list at milanomalpensa-airport.com and milanolinate-airport.com or by sending a chat message, you can receive real-time updates on the status of your flight, including any delays or gate changes;
  • Interacting with our chatbot, an automatic response system that assists the user in finding the simplest desired information, which does not require a human assistant, with ease.
How It Works

The service is extremely simple to use. Travellers can add Milan Airport Customer Care’s dedicated WhatsApp number, 02 232323, to their contacts and start chatting for assistance or information. Before chatting directly with one of our operators, the user will also have the opportunity to find their own answer by interacting with our chatbot.

The service is available in Italian and English.

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