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SEA Milan Airports enhances passenger experience with AirportLabs’ Pocket Flights


Passengers at Milan Airports to enjoy seamless travel experience with real-time flight information on their smartphones.

MILAN, ITALY – AirportLabs, the innovative technology company behind Pocket Flights, announces that its next-generation flight information solution is now live at Milan’s Malpensa and Linate airports, operated by SEA Milan Airports.

This collaboration marks a significant step forward in enhancing the travel experience for millions of passengers transiting through these international gateways.

PocketFlights is a reliable and user-friendly solution that transforms how passengers access real-time flight information by seamlessly integrating the accurate data from the airport’s FIDS (Flight Information Display System) with the convenience of their personal smartphones, with no need to download any app or share private information, eliminating data privacy concerns. This integration ensures consistency across all channels and touchpoints, providing passengers with the same information they would find on the airport’s displays.

By simply scanning a QR code, passengers gain direct access to a comprehensive flight details page, where they can easily search for their flight and opt to receive real-time notifications. This ensures that passengers stay well-informed throughout their journey, receiving up-to-date flight information, including gate changes, flight status, and boarding details. With this information at their fingertips, passengers can take their time and enjoy a more relaxed, stress-free travel experience that will naturally encourage them to explore and engage with the airport’s diverse amenities.

“We are thrilled to join forces with SEA Milan Airports, a forward-thinking organisation committed to delivering world-class airport experiences,” said Bianca Fagaras, Product Manager for Pocket Flights at AirportLabs. “With its passenger-focused features and seamless integration with existing airport systems, Pocket Flights manages to improve passenger flow while maximising non-aeronautical airport revenue, thus supporting airports’ positioning as innovative leaders in the industry.”

“With the implementation of Pocket Flights, we are proud to be at the forefront of adopting innovative solutions that revolutionise the way travellers experience our airports” said Mario Ponta, Director of Innovation, Quality and Continuous Improvement at SEA Milan Airports. “Together with AirportLabs we have been able to deliver this new service to passengers in a very short time aiming to improve their experience at our airports by providing them with real time and personalized information about their flight. We’re also very glad to have found in AirportLabs a company that shares our commitment to combining fast deployment with continuous improvement. This approach is leading, shortly, to further user experience optimizations.”

The partnership between SEA Milan Airports and AirportLabs showcases both organisations’ commitment to leveraging cutting-edge technology to revolutionise the airport experience. By introducing Pocket Flights to the European market, SEA Milano solidifies its position as a trailblazer in the industry, setting a new standard for passenger-centric innovation. This groundbreaking collaboration not only elevates the travel experience at Milan’s airports but also serves as a model for airports worldwide, demonstrating the transformative power of technology when it is harnessed to prioritise the needs and well-being of passengers.

Theodore Koumelis
Co-Founder & Managing Director - Travel Media Applications | Website

Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.