ARINC Managed Services has signed a new $2.3 million service-level agreement with long-time customer WestJet Airlines, the Canadian low-cost carrier. The contract consolidates and adds to previous…
ARINC Managed Services has signed a new $2.3 million service-level agreement with long-time customer WestJet Airlines, the Canadian low-cost carrier. The contract consolidates and adds to previous radio maintenance and asset management responsibilities ARINC Canada has provided to WestJet under separate contracts executed in 2003 and 2005.
Under the new agreement, WestJet will receive on-site technical support from AMS personnel assigned to its hub operations at Calgary, Vancouver, Toronto, and Montreal, as well as a more uniform level of radio service at 24 airport locations.
ARINC designed and installed a 19-city digital voice network for WestJet in 2003, and has provided maintenance for the system since then. In 2005, AMS also took over the maintenance of all UHF and VHF remote radio equipment for WestJet in Canada, replacing a number of local service contracts and providing WestJet a uniform quality of service. In addition, AMS launched a formal support management program in 2005 for WestJet’s radio equipment, providing new centralized inventory control as well as frequency management, repairs, and maintenance.
“With their new contract, WestJet will enjoy cost savings plus a more effective overall level of support,” stated Don Brien, AMS Regional Manager of Canada. “Radio Systems support is a specialized area, and under this agreement ARINC will be operating as an arm of WestJet’s radio support management program.”
“WestJet is very pleased to accept ARINC’s proposal for continued wide-ranging technical support, maintenance, and overall radio management services,” stated Darcy Granley, WestJet Director of Flight Technical Operations. “ARINC Managed Services has been an integral part of our growth since 2003, including a doubling of our fleet size and passenger operations.”
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