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Angie Hospitality and INTEREL collaborate to drive voice-based guest room controls

Angie’s multilingual voice and high-resolution touch screen interfaces are easy for guests to access, use, and understand.

DUBAI – INTEREL, the award-winning provider of hospitality guest room management solutions, and Angie Hospitality, creator of award-winning Angie, the world's first cloud-powered, interactive guest room assistant created just for hotels, have partnered to enable guests to control temperature, lights, curtains, and more, conveniently through voice commands.

The integration between INTEREL and Angie Hospitality allows hotels to offer guests an experience more similar to what they have come to expect at home. Angie's voice and touch controls combined with INTEREL's advanced guest room management and Internet of Things (IoT) infrastructure create a more intuitive and frictionless way for guests to interact with the hotel room environment.

Angie's multilingual voice and high-resolution touch screen interfaces are easy for guests to access, use, and understand. A simple "Hey Angie – turn on the bedroom light", "Hey Angie – I'm cold," or "Hey Angie – Relax scene," is enough to adjust the room accordingly. INTEREL's room control solutions, including light switches, thermostats, and more, are purpose built for hospitality, and integrate with Angie to elegantly and seamlessly place control of the room directly into the guests' hands – or voice.

"We always strive to find ways for guests to manage their room environment in the simplest and most intuitive fashion," said Florian Gallini, INTEREL CEO. "Developing an interface with Angie to enable voice control was a natural extension towards this objective, and with both companies exclusively focused on creating solutions specifically tailored to the hospitality market, this interface is truly a step towards the guest room of the future."

"With the advent of IoT, AI and voice technologies, the manner in which hotels communicate and interact with their guests is changing dramatically," said Ted Helvey, CEO of Angie Hospitality. "Likewise, the way that guests manage their stay and customize the guest room environment is also evolving. Our integration with INTEREL's guest room management system lays the foundation to give guests full control of their personal preferences."

Angie Hospitality and iRiS Partnership Raises Bar on Guest Room Comfort and Convenience
Angie Hospitality has also inked a key partnership agreement with iRiS, the market leading guest experience platform for the hospitality industry. Through the new collaboration, hoteliers will have the ability to integrate Angie's cutting-edge virtual assistant technology with iRiS' Guest Experience Platform (GXP).

With both solutions recognized for their ability to personalize the guest experience and maximize convenience, Angie and iRiS will now have the ability to work together to provide guests with a direct channel of communication to a hotel's various departments and services via integration with property PMS and POS platforms. By simply making a verbal request to Angie or by interacting with Angie's touchscreen, requests for amenities such as room service or making restaurant reservations can now be automatically and instantly directed to the appropriate personnel, reducing service response times and demands on labor resources, while enhancing both guest satisfaction and revenue potential.  

"Angie Hospitality has always focused on providing hoteliers with a means to maximize guest convenience by catering to growing demands for ever faster service and greater choice in how they interact with hotel services," states Ted Helvey, CEO of Angie Hospitality. "By integrating with the GXP platform, we are honored to work alongside iRiS in enhancing the industry's ability to seamlessly implement solutions that meet today's heightened standards of service."

Through the combined Angie and iRiS solution, guests are also provided with a convenient means to locate and view all hotel services and promotions available to them. Such details can be readily accessed via Angie's voice or interactive touchscreen display. Offering greater control over how guests choose to interact with the guest room environment, Angie's voice and touchscreen functionality can also be used to control guest room amenities, such as televisions, lighting or thermostats.

"We are very pleased that Angie has chosen to partner with iRiS and to include our Guest Experience Platform (GXP) in their solution. I am impressed with Angie's virtual assistant and their market-leading combination of voice and touch-screen technologies," states Chris Newton-Smith, CEO at iRiS. "We value the opportunity to work alongside a company like Angie that shares our commitment to enhancing the guest experience and improving hotel operational efficiency."

In addition to the integration with GXP, which provides voice-activated control of room amenities and the ability to request services or hotel information, Angie also serves as a cost-effective all-in-one guest room device that functions as a telephone, alarm clock, night light and Bluetooth speaker, among other things. As a simple plug-n-play device, Angie also instantly upgrades the hotel's Wi-Fi network, offering fast and fully-encrypted internet connections. Guests can easily personalize the in-room network, so their devices connect as they do at home, and preferences can be remembered for future stays.

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Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.

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