The industry’s only purpose-built virtual assistant and voice-activated technology solution now supports robust voice- and touch-based language processing in multiple languages, in addition to English.
SAN JOSE, CALIF. & MINNEAPOLIS – Angie Hospitality, developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, has announced robust multilingual functionality to meet global demand for voice technology and to simplify international travel. Guests and staff who desire to interact with Angie in Spanish, French, German or Chinese will now have access to her full suite of voice control and touch screen features and solutions. These additional language capabilities ensure that guests have the ability to communicate and make requests using their preferred language without the need to learn English voice commands.
Because Angie was built from the ground up for the hospitality industry, its language processing technology goes beyond simply interpreting words, to actually understanding their meaning in a hotel context. This unique focus on guest-oriented, natural speech was built into the architecture from the beginning, making a major difference in the guest experience by allowing hotels to implement a comfortable, convenient, and easy-to-use voice solution. Additional language support, based on that same custom architecture, bridges the gap left by most other voice technologies on the market and allows hoteliers and staff to communicate seamlessly with more of their guests.
"One of Angie's core principles is improving communication and connection between hotel staff and guests, which in turn improves guest satisfaction. Our additional language support not only improves communication, but will allow hotels to promote and engage in more appealing and effective ways to a greater range of guests, increasing both revenue and loyalty," says Ted Helvey, CEO of Angie Hospitality. "We are proud to be making breakthroughs not just in English, but in a wide range of languages that will continue to grow over time."
Language support for English, Spanish, French, German and Chinese offers greater access on a global scale to hoteliers looking for voice controlled solutions for guest room telephones, room automation, energy management, Wi-Fi and more. Angie's added robust multilingual solution seamlessly integrates with leading hotel technology system providers, just as they do in English. Security and privacy continue to be a top priority, and Angie's secure, scalable and highly-available architecture is continuously monitored in the Cloud, while the device offers customizable privacy options. The enterprise-class, cloud-managed platform has the ability to self-configure for each property and room-no matter where in the world-as soon as the device is plugged in. Angie also allows guests everywhere to play their own music through built-in Bluetooth speakers, make hands-free calls, access hotel amenities and information and charge devices.
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