Set in its own park, enjoying a unique location overlooking the lake and the Alps, the Baur Au Lac has the discerning tastes of its guests to thank, for the leading position it has maintained for over 175 years in the international luxury hotel industry.
LONDON – Knowcross announce that one of the leading the 5-star hotels across the world – Baur au Lac, has decided to further enhance their quality service offering by backing it with the Knowcross platform. This inclusion further strengthens the momentum of Knowcross in the Swiss hotel market.
Set in its own park, enjoying a unique location overlooking the lake and the Alps, the Baur Au Lac has the discerning tastes of its guests to thank, for the leading position it has maintained for over 175 years in the international luxury hotel industry. With the implementation of the Knowcross platform, the hotel aims to achieve increased operational excellence and improved staff productivity leading to enriched guest experiences.
“Communication is key in daily hotel business, both between us and our guests as well as within our various departments. In its over 175-year old history, the Baur au Lac has always been a pioneer in integrating the latest technological innovations into the hotel’s operative processes,” remarked Wilhelm Luxem, General Manager, Baur Au Lac.
“With the addition of the Knowcross suite in our technology environment, we were firstly able to speed up the communication flow between our teams, which enabled us to handle guest requests in a faster and timelier manner. Secondly, Knowcross provides valuable insight regarding performance management. All this helps us to deliver the best possible service to our guests, which is finally rewarded with their loyalty towards us,” added Luxem.
The Knowcross platform gives hotels the power of data. Backed by its robust tracking and analytical tools and intuitive real-time reporting, the platform bridges the gap between guest preferences and the associated service deliverance. It also empowers the management at hotels with key data-driven insights, which they can use to analyze past performances and formulate future strategies to achieve operational and service excellence.
“At Knowcross, we are committed to help hotels excel at exemplary service deliverance! And it gives me immense pleasure that an iconic hotel such as the Baur Au Lac decided to choose the cutting-edge technology of the Knowcross platform, in their endeavor to deliver premium quality and luxury service to their guests, converting each stay into an unforgettable experience. It is also very satisfying that with this inclusion, we have an enviable portfolio of hotels in the Swiss market” said Paritosh Kumar, President Sales, EU for Knowcross.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.