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Combined Zaplox and Agilysys solution enables hotels to greet post-pandemic travel surge with ease

Hospitality tech firms’ joint solution – Agilysys rGuest Express with Zaplox Mobile Keys– helps ease labor shortages and meet demand for contactless solutions and has been chosen by over 40 ηotels, ρesorts, and casinos in North America.

ALPHARETTA, GA, USA / LUND, SWEDEN – Zaplox, the market innovator of the contact-free mobile guest journey and mobile key services for hotels, resorts and casinos, and Agilysys, Inc., a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, continue to sign new customers in North America and Europe. Agilysys rGuest Express together with Zaplox mobile keys is the perfect combination for a complete contact-free check-in and check-out solution.

Since the beginning of the partnership, the combined Agilysys and Zaplox solution has been chosen by more than 40 properties. The joint solution is used to help ease labor shortages and meet the demand for contactless solutions at boutique and city hotels, destination resorts and casinos across North America. In 2021, the joint offering also gained traction with European hotels as properties began to open their doors again.

The Agilysys and Zaplox combined solution allows hotels to offer one seamless mobile guest journey with everything from check-in/check-out to mobile keys directly in the hands of the guest. Zaplox’s mobile key functionality has been added to Agilysys’ modern, cloud-native mobile guest self-service check-in/out solution, rGuest Express, using the key-centric SDK solution from Zaplox. This integration results in a mobile guest journey that is seamlessly integrated with the hotel’s Agilysys PMS and lock system.

“We are proud of our partnership with Agilysys, a global leader in hotel technology. The partnership demonstrates Agilysys’ market-leading position through continuously yielding new customer agreements. The pandemic has created momentum and a strong focus on the many benefits a contact-free mobile solution offers hotels and casinos as well as their guests. Already in January, we notice that digitization efforts are a key part of the hotels' budget for 2022”, says Even Frydenberg, CEO Zaplox.

“We are thrilled to offer the Zaplox digital key technology as part of our contactless hotel solutions. Together, Agilysys and Zaplox provide hotel and casino customers the ability to enhance the guest journey while at the same time addressing urgent labor shortages with a streamlined check-in process and the use of a mobile key,” said Rohith Kori, VP Product & Corporate Strategy at Agilysys. “With the integration of our industry-leading solutions, casinos and hotels can deliver truly exceptional experiences that help protect guest health, increase profitability and ensure their most valuable customers return repeatedly.”

The Agilysys/Zaplox digital key solution supports major industry lock vendors and can be configured to handle complex requirements such as restricted access to a variety of resort amenities and facilities based on the booking package of the guest. As a result, a guest needs only her/his phone for easy access across the resort.

Tatiana Rokou

Tatiana is the news coordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.

She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.

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