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Connoisseur Travel signs reseller agreement for Zeno by Serko

Connoisseur plans to quickly launch Zeno among its customer base, with 11 implementations in the next 30 days, and another 40 within 90 days.

Serko Limited, a leader in online travel booking and expense management for business, announced the signing of Washington, D.C.-based Connoisseur Travel as a Zeno reseller partner for North America. The agreement comes on the heels of a series of 2020 signings expanding Serko’s presence in North America, and brings Zeno’s highly customizable, consumer-grade travel booking and expense platform to Connoisseur customers.

Connoisseur plans to quickly launch Zeno among its customer base, with 11 implementations in the next 30 days, and another 40 within 90 days. Connoisseur serves many law firms and humanitarian organizations eager to access Zeno’s user-friendly booking platform and enhanced COVID-19 features as employees receive vaccinations and staff travel resumes.

“Zeno offers the perfect fit for our customers’ wants and needs from an online booking tool and expense management solution,” said Casey Soto, Director of Technology Innovation & Customer Experience for Connoisseur. “We’ve been somewhat hesitant to introduce an OBT to our customers because we didn’t feel any provider in the market could deliver the level of personalization and high standards of service they expect from Connoisseur. With Zeno, that all changed. We feel confident rolling out Zeno to our client base and providing them with access to a solution that will enhance our strong reputation.”

Some of the features Connoisseur anticipates its customers taking advantage of immediately include:

  • COVID-19 features: Several features ensure that health and well-being standards are being met, including dynamic trip authorization, custom policy configurations to restrict high-risk travel, consolidated traveler tracking, airline health-related measures (Reassurance Universal Product Attributes), and hotel health and hygiene data.
  • Multi-passenger and guest traveler bookings: Bookers can seamlessly add multiple travelers – including guests – plus allocate cars and hotels for all travelers in one place, while creating individual PNR bookings for each person.
  • Personalized travel booking: Zeno learns traveler preferences and recommends tailored end-to-end itineraries, with a user-friendly, intuitive interface and conversational booking flow.
  • Multi-source engine: Zeno’s approach to sourcing and displaying content goes well beyond other OBTs by pulling in content from suppliers directly, as well as from NDC, GDS and multiple hotel content aggregators. Travelers and bookers can review flights, including ancillary content, accommodation and transport details the same way they appear on supplier websites, to help make more informed travel decisions on the spot.

“We can’t wait to hit the ground running, bringing Zeno to Connoisseur’s client base,” said Serko SVP of North America Tony D’Astolfo. “Given the government and humanitarian focus of many of Connoisseur’s customers, we are not only thrilled to bring our best-in-class solution to their organizations in the long term, but to assist in their immediate needs, enabling them to safely and swiftly return to travel and execute their organizations’ missions as easily as possible.”

Zeno will be available to all Connoisseur Travel clients immediately.

Co-Founder & Chief Editor - TravelDailyNews Media Network | Website | + Posts

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.