Downtown Dubai by Emaar (PRNewsfoto/Emar Hospitality Group).
Emaar Hospitality Group has been focused on strengthening its differentials as a home-grown market leader, and in delivering superior customer service standards through its exceptional hotels located in prime locations in the city.
DUBAI, UNITED ARAB EMIRATES – Emaar Hospitality Group, the hospitality and leisure subsidiary of global developer Emaar Properties and the Expo 2020 Dubai Official Hotel & Hospitality Partner, has secured TripAdvisor's top rankings among Dubai hotels across all three categories – 5-star, 4-star and 3-star.
One of the world's most visited destinations, Dubai has among the most competitive hospitality markets in the world. Emaar Hospitality Group has been focused on strengthening its differentials as a home-grown market leader, and in delivering superior customer service standards through its exceptional hotels located in prime locations in the city.
Address Dubai Marina, a 5-star property, ranks first among all 582 hotels in Dubai, evaluated by the world's largest travel site based on customer reviews. Manzil Downtown tops in the 4-star category, and Rove Healthcare City leads in the 3-star category. The other four Rove hotels in Dubai occupy the places 2 to 5 on the TripAdvisor rankings for 3-star hotels. This also marks the first time that a hospitality company has earned the coveted top position in all three categories.
Olivier Harnisch, CEO of Emaar Hospitality Group, said: "The top rankings gained by our hotels underline the ability of our associates to create delightful and authentic guest experiences. I thank them all for their continuous passion in being such outstanding hosts. The impressive results achieved by all our hotels are a clear indication that our guests love their stays with us and cherish the amenities and service we provide."
"We have been focused on providing warm and personalized service with a human touch, which we believe is the most powerful driver of guest loyalty. We thank our guests for their positive reviews and constructive feedback and take this as a motivation to further enhance our services."
Emaar Hospitality Group operates 14 hotels and three serviced residences in Dubai and Egypt and has a portfolio of about 40 upcoming properties in several international markets. The Group operates hotels under three brands: the premium luxury Address Hotels + Resorts; the upscale lifestyle Vida Hotels and Resorts; and the contemporary midscale Rove Hotels.
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