The brand’s new upselling service has already seen proven results in beta mode.
TORONTO – Hostaway has revealed an update of its Guest Portal, enabling property managers to upsell to guests before and during their stay. The new functionality aims to help clients stay competitive, drive revenue and deliver best-in-class stays.
All PMS & Channel Manager clients can add custom upsells for guests through the proprietary Hostaway dashboard. These can include offering early check-in or late check-out, pet occupancy fees, mid-stay cleaning, tickets to local attractions or excursions, and pre-ordered items like hampers or ski rentals.
Payment for these services is collected from the Guest Portal and can be set as a flat fee or percentage of the reservation amount. The entire process is fully automated, so no additional labor is needed from Hostaway users after setup.
Hostaway estimates that these upsells have, on average, $250 additional revenue potential per stay. Since the beta launch of the service in January, Hostaway customers using upsells have already received $224 per reservation.
Josh Loe, Chief Customer Success Officer at Hostaway added: “Costs for property managers and property owners are all on the rise, putting a squeeze on profit margins. Simultaneously, the demand for an exceptional guest experience continues to grow, with competition heating up to secure good reviews and repeat bookings. Our upselling tool will help customers ease the strain on those margins by generating revenues from services they largely already provide.”
Maria Lopez Duran, VP of Product, Hostaway, said: “We’re delighted to introduce this significant update to our platform to help property managers compete for occupancy and secure repeat guests. All tools available via Hostaway aim to improve the user’s bottom line, from saving time by automating tasks to driving direct bookings through our website builder. No other PMS or Channel Manager on the market currently offers this service.”
The updated Guest Portal is just one improvement the Hostaway team has introduced to its award-winning platform in the past year. In 2022, the company launched a website builder, fully-customizable rental agreements, and centralized financial reporting. Hostaway also announced integrations with nine booking channels, including Homes & Villas by Marriott International, Hopper, and Amadeus.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.