The absolute winner in respect of guest satisfaction is Sheffield with 8.03 points (Best score 10.0). Liverpool is in second place with 7.95. The hotels in Leeds were voted into third place by overnight guests. The city on the River Aire scored 7.82 points.
LONDON – Satisfied guests always return. However not all hotels are able to convince their guests of the quality of their service. Where hotels do well, and where they do not, is demonstrated by the booking portal Hotel Info, which surveyed more than six million evaluations of their international hotel guests.
The absolute winner in respect of guest satisfaction is Sheffield with 8.03 points (Best score 10.0). “The hotels in Sheffield especially distinguish themselves with an above average quality/price ratio as well as a high standard of service and very friendly personnel”, as Jorg Malang, CPO at Hotel Info, explained the excellent overall score.
Liverpool is in second place with 7.95. The hotels in Leeds were voted into third place by overnight guests. The city on the River Aire scored 7.82 points.
However the really large cities in the United Kingdom are not so successful in convincing their guests. Birmingham received 7.22 points, whereas the capital only managed 7.12 points. As a result London came last in the list of large cities in the UK.
Satisfaction of hotel guests: The results for the largest cities in the UK*
| Position | City | Rating (Best score: 10.0) |
| 1. | Sheffield | 8.03 |
| 2. | Liverpool | 7.95 |
| 3. | Leeds | 7.82 |
| 4. | Bristol | 7.80 |
| 5. | Edinburgh | 7.64 |
| 6. | Glasgow | 7.61 |
| 7. | Manchester | 7.50 |
| 8. | Leicester | 7.36 |
| 9. | Birmingham | 7.22 |
| 10. | London | 7.12 |
Warsaw scored well in Europe
In a comparison of the results of European capital cities hotel guests were most satisfied in Warsaw and awarded hotels in the Polish capital 8.37 points and thus the first place. Bratislava (8.23) and Sofia (8.13) were second and third in the HOTEL INFO ranking.
Guests were the least satisfied with the hotels in London and voted the largest city into last place with just 7.12 points. Copenhagen (7.19) and Amsterdam (7.22) did not do very well either.
Satisfaction of hotel guests: The Top 10 amongst the European cities*
| Position | City | Rating (Best score: 10.0) |
| 1. | Warsaw | 8.37 |
| 2. | Bratislava | 8.23 |
| 3. | Sofia | 8.13 |
| 4. | Helsinki | 8.09 |
| 5. | Zagreb | 8.07 |
| 6. | Budapest | 8.04 |
| 7. | Berlin | 8.02 |
| 8. | Prague | 7.97 |
| 9. | Vienna | 7.94 |
| 10. | Lisbon | 7.93 |
The UK was near the bottom of the overall list
In a country comparison Slovakia (8.22), Poland (8.19) and Bulgaria (8.08) were the leaders of the Top 10. The hoteliers in the UK achieved an average score of 7.39 points and thus were in the penultimate place in Europe. Only Danish hotels (7.18) had even more room for improvement.
Satisfaction of hotel guests: The Top 10 countries in Europe*
| Position | Country | Rating (Best score: 10.0) |
| 1. | Slovakia | 8.22 |
| 2. | Poland | 8.19 |
| 3. | Bulgaria | 8.08 |
| 4. | Austria | 8.07 |
| 5. | Germany | 8.02 |
| 6. | Czech Republic | 8.00 |
| 7. | Finland | 8.00 |
| 8. | Romania | 7.95 |
| 9. | Portugal | 7.94 |
| 10. | Hungary | 7.94 |
* Guests who have booked a hotel at hotel.info evaluate the hotel after their departure on the basis of a points’ system (0 to 10 points). In the overall evaluation the criteria room quality, friendliness of the staff, cleanliness, noise, value for money, fitness / spa and the breakfast and gastronomy play an important role. In the ranking the values are rounded up to the second decimal place.
Tatiana is the news coordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.
She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
