This new feature benefits group hotels with a 360-degree view of their guests across all properties.
Hotelogix, a pioneer in cloud-based hotel management software, has recently added, centralized guest history to its hotel management solution solving one of the core issues of multi-property hotels. These businesses that have multiple properties can now seamlessly access guest data captured at the time of reservation at any of their properties. This helps them in knowing their guests better and focus on improving the experience when the guest returns to one of their hotels at another location.
“We find today’s guests consistently vying for more. While hotels are under continuous pressure to deliver on their demands, centralized guest profiles and their history will help them capture data of their guests at a click of a button,” marks Prabhash Bhatnagar, Founder, Hotelogix. “Hotelogix is about staying ahead of the curve and our centralized approach enables hotels to manage, track, analyse and optimize constant flow of information across all their properties, with the hotel management software serving as the primary control center. The approach is largely facilitated and driven by the cloud technology, wherein Hotelogix pioneers for the hospitality vertical,” he adds.
This new functionality acts as a communication centre, all under one robust system. The interface with centralized guest history is available to the front desk staff and can act as a powerful tool for guest personalization. Hotel owners can leverage the data received to delight their customers every time they visit the hotel.
Since hotel operators are pressed for time and are constantly striving to develop innovative tech to make their lives easier, this feature will help in speeding up bookings and check-ins as everything is available in one single window. Guest data particularly will help to get quick and relevant information with a single click. The latest product upgrade promises to enhance guest experience and minimize the workload of hoteliers. This feature will ensure to keep the hoteliers’ booking experience as quick and seamless as possible.
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