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Intercontinental Hotels&Resorts named best in customer satisfaction

InterContinental Hotels & Resorts received what is perhaps the hotel industry`s highest form of compliment – recognition for…

InterContinental Hotels & Resorts received what is perhaps the hotel industry`s highest form of compliment – recognition for guest satisfaction. It was ranked the top luxury hotel brand for superiority in customer satisfaction during the fourth quarter of 2003 by Market Metrix, LLC in a Market Metrix Hospitality Index survey. InterContinental Hotels & Resorts edged out the Ritz-Carlton, as well as the Four Seasons, both which previously ranked in the top two luxury hotel brands.



said Jeff Senior, vice president of brand management, InterContinental Hotels & Resorts, The Americas. InterContinental takes pride in providing consistent, superior service in a luxurious environment – we are thrilled about this most recent recognition for the brand.



InterContinental Hotels & Resorts has been the preferred hotel brand for international travelers for nearly 60 year and is committed to meeting the needs of today`s travelers worldwide. InterContinental offers the services and amenities specifically designed for the international business traveler and has mastered the delicate balance between providing consistent, superior service, while also capturing the local flavor of the city where each hotel is located. InterContinental continues to expand in key destinations around the globe.



The Market Metrix Hospitality Index is a quarterly customer satisfaction report of hotel, airline and car rental companies based on 35,000 in-depth interviews of customers of 135 hotel brands, 25 airlines and 11 car rental companies. The MMHI ranks top hospitality brands by industry and in categories such as luxury, mid-price and economy.



Based in San Rafael, CA, Market Metrix, LLC was founded in 1996 to provide the hospitality industry with better customer and employee satisfaction measurement programs and management tools. In addition to MMHI, Market Metrix also operates the Consumer Research Center, which provides focus group facilities, data entry services and a state-of-the-art specialty call center.

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