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Knowcross and Infor combine to enhance operational efficiency at The William Vale

One of Brooklyn’s newest independent boutique hotels is the first property to deploy the integrated system.

WASHINGTON D.C. – Knowcross, the preferred service quality management platform of some of the finest hotels across the globe, announce the integration of its guest request workflow management system with Infor HMS – one of the leading hotel property management systems (PMS). The integrated system is designed to empower The William Vale, Brooklyn, to streamline operations, set newer levels of service excellence and deliver rich and memorable experiences to its guests.

“The Knowcross platform has been developed to help marquee hotels such as The William Vale enhance guest experience through personalization and timely delivery of services, while also improving staff productivity and increasing profitability” said Karen O’Neill, President – Americas, Knowcross. “Integrating with a leading PMS platform such as Infor HMS helps us provide our solutions to more customers across the globe.”

The Knowcross-Infor HMS interface allows guest information from the Infor HMS system to be accessed by the Knowcross platform. This enables the staff at The William Vale to use the information across all applicable Knowcross applications and is designed to help the hotel deliver higher standards of guest service.

“We are happy to extend the capabilities of Infor HMS by integrating with Knowcross,” said Jason Floyd, General Manager, Infor Hospitality. “There is an increasing demand among our clients for direct integrations with back-of-the-house operations systems. The interface with Knowcross demonstrates our commitment to working actively to support the needs of our clients.”

The integration enables Knowcross applications and Infor HMS to be fully synchronized. This allows room updates from KNOW Housekeeping to reflect directly in Infor HMS. It can also help reduce minibar losses, as staff can post minibar consumption directly from the Knowcross App to the guest folio in Infor HMS, and it can help facilitate a faster and more reliable resolution of guest requests via KNOW Service.

“Exceeding guest expectations are one of our number one priorities at the William Vale. We decided to deploy the integrated Knowcross-Infor HMS solution in order to raise the bar” explained Kayla Howard, Director of Rooms, The William Vale. “The combined system is very advantageous and allows the various operations teams to have access to the required guest information and reports on a real-time basis, empowering them to address and resolve guest requests in a timely manner. This further helps us increase productivity while offering guests a highly-desired unforgettable hotel experience.”

Co-Founder & Chief Editor - TravelDailyNews Media Network | Website | + Posts

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

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