The Calcot Hotel’s Academy is a five-levelled training programme available to members of the team from all departments and across all businesses. Sidona will be delivering the Level 4 Service Leadership stage throughout 2013.
Independent luxury hotel brand Calcot Hotels, whose Barnsely House property in Cirencester has just been names as one of Britain’s top 50 hotels, has entered into a partnership with guest experience experts Sidona Group. Sidona will be delivering its acclaimed Service Leadership Training Programme to Calcot’s senior management team as part of the hotel group’s innovative Hotel Academy. The 12-month programme will focus on Emotional Intelligence and collaboration and how this develops the guest experience.
The Calcot Hotel’s Academy is a five-levelled training programme available to members of the team from all departments and across all businesses. Sidona will be delivering the Level 4 Service Leadership stage throughout 2013. Level 4 is one of the most advanced management training courses within the Academy and focuses on empowering team leaders to provide exceptional guest experiences and a superior work environment by honing Emotional Intelligence, mentoring and motivational skills. The training is led by Sidona Group founders Anne and Derek Blackburn.
“We are thrilled to be pioneering this course with the Calcot Hotels Academy,” comments Anne Blackburn, Customer Experience Director – Sidona Group. “Hospitality businesses are at the front line of customer experience, having to find the appropriate balance between discretion, attentiveness, familiarity and outstanding service.
“A competitive edge in hospitality businesses today is gained by adding value to the guest experience through identifying, managing and increasing guest expectations. Calcot has achieved an outstanding reputation for its exceptional service for many years. Our training programme is designed to ensure they stay one step ahead.”
Paul Sadler, General Manager from Calcot continues: “From entry level to senior management, training has always been at the core our success. It is fundamental to the long term retention of our staff, to our award winning offers and the happiness of our guests. So, it is critically important that our training reflects current thinking and is ahead of the curve, which is why we are so delighted to be working with Sidona. Their expertise in customer experience and in nurturing leadership skills to ensure the whole team delivers to the best of their ability is second to none. We know they will help us take our business to the next level.”
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