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@MyWish provides its customers with a new approach to hospitality bookings and turned to the Ameyo solution to provide quality customer experience through maximizing their customer engagement.
Speaking about the solution, Mr. Girish Phansalkar, Co-Founder, @MyWish says "Our eCommerce business is built around a new concept. Using @MyWish (atmywish.com), customers can specify the price that they are willing to pay for the hotel of their choice. We negotiate with the hotel on their behalf. The model is built on trust where the customer can reach out to us easily and reliably. We were looking for a solution that could meet our requirements of intelligent routing and additionally allow the customer to connect with us on emergency mobiles numbers during non-office hours. Being a start-up, we were looking for a light-weight application that met our immediate needs but can be easily scaled up in future as the business grows."
Digish Shah, Business Manager-West India, Drishti-Soft further adds "The new generation businesses, specially the upcoming eCommerce companies in India, are driven by smart leaders. They use technology as a business strategy to empower their business to win competitive edge as well as grow rocket fast." Customer engagement is of prime importance to such businesses and they certainly cannot leave any stone unturned to reach out and wow their customers. Customer Interaction Management is a must for these businesses in order to achieve their desired KPI’s. Digish continues – "The new generation CEOs are forward thinking, they have a keen eye to evaluate the right tools and technology for fueling their business. Today, leading eCommerce companies are selecting Ameyo for their future-ready capability. The platform enables agility and constant evolution to adapt to growing business needs."
With Ameyo as their backbone technology, @MyWish has implemented CRM, IVR, Non-office hour configuration, Intelligent routing, Voicelogging and GUI capable quality monitoring for their business processes. The SOA and MDA based solution benefited the growing eCommerce company with accurate information management, real-time performance monitoring and enhanced customer engagement. The solution is flexible and they can add components and features as they grow.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
