Using any web-enabled device, meeting hosts are able to send service requests to on-site event managers, service employees, kitchen staff, set-up personnel and management with minimal to no effort.
MINNEAPOLIS – Make up-to-the-second meeting requests without leaving the meeting or event with Red Coat Direct, now available at Minneapolis Marriott City Center in the heart of downtown and five blocks from the Minneapolis Convention Center. Red Coat Direct is an innovative technology designed to allow meeting planners to request, respond and connect in real time with Marriott Red Coat Event Coordinators.
Using any web-enabled device, meeting hosts are able to send service requests to on-site event managers, service employees, kitchen staff, set-up personnel and management with minimal to no effort. In real time, Red Coat Event Coordinators will respond to the host and validate the request, transforming the way meetings are planned and strengthening the channel of communication between planners and hotels.
Red Coat Direct is the first branded hotel application to allow planners to continually make and adjust meeting requests without having to leave the room or even being on the property. A planner can send a message to the Event Department prior to arrival, changing a room requirement or check in on packages being delivered all from this application regardless of location. This web-based application is personalized to each organizer’s meeting, and requests may be made up to three days in advance of arrival. This simple, yet effective software solution has set the bar for change and service throughout the industry.
Marriott began rolling out their Meeting Services Application known as Red Coat Direct in early August and is now live at over 100 properties, including this Minneapolis hotel. Early results show that Event Organizers are very excited about this latest piece of technology to be developed by Marriott International. Guests have complimented the program stating “This is so fast, it’s like you are always around! Which is a good thing”. It is anticipated that Red Coat Direct will be expanded to the brand’s entire global portfolio by the end of 2014.
Tatiana is the news coordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.
She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
