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Redefining room service: Takeout orders to hotels jumped 125% in popularity in last three years

GrubHub analysts examined a year's worth of orders delivered to more than 8,000 hotels across USA to uncover takeout's role in the current travel experience. As some hotels forgo in-room dining offerings, travelers look to other food options.

CHICAGO – For many Americans, hotel room service is considered a travel luxury; however, data from PFK Hospitality Research suggests that room service revenues fell 9.5 percent from 2007 to 2012, with some hotels shuttering unprofitable operations altogether. As hoteliers start to rethink their room service offerings, data from GrubHub Inc., the nation’s leading online and mobile food-ordering service, shows that takeout orders to hotels are growing increasingly popular.

GrubHub analysts examined a year’s worth of orders delivered to more than 8,000 hotels across USA to uncover takeout’s role in the current travel experience. GrubHub’s data suggest that hotel takeout orders have jumped in popularity 125 percent in the last three years.

Hotel Takeout Ordering Habits
With a network of approximately 29,000 restaurants in more than 700 U.S. cities, GrubHub analysts were able to gain an accurate snapshot of the takeout habits of traveling Americans, including:

  • On average, hotel diners spend about 11 percent more per order than non-hotel diners.
  • Men are about 54 percent more likely than women to order meals to hotels.
  • Hotel takeout orders peak early in the work week, with fewer orders from Friday through Sunday.
  • Dinner and late night are the most popular meal times for travelers. Nearly three-fourths (72 percent) of hotel orders are placed during dinner and late-night hours.

Travelers to Mid-sized Cities Enjoy Takeout to Hotels
In addition to tracking hotel order trends, GrubHub’s analysis found that mid-sized cities such as Minneapolis, Kansas City, Mo., and Orlando have the highest share of orders delivered to hotels. The 10 leading hotel takeout order destinations, with the highest percentage of total orders coming from hotels, are:

  • Minneapolis
  • Kansas City
  • Orlando, Fla.
  • Virginia Beach, Va.
  • Raleigh, N.C.
  • Cleveland
  • Portland, Ore.
  • Jacksonville, Fla.
  • San Jose, Calif.
  • Miami

“Whether travelers are looking for more diverse, more affordable, or more accessible food options, it’s clear that takeout is becoming the natural alternative to traditional room service,” said GrubHub President Jonathan Zabusky.

News Editor - TravelDailyNews Media Network | + Posts

Tatiana is the news coordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.

She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.

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