Hailey Claudio, Assistant Director of Rooms
The Windsor Court is built on the premise of delivering classic, quintessential luxury with contemporary comforts, just steps away from the French Quarter.
NEW ORLEANS – The Windsor Court, an elegant escape in the heart of New Orleans, announces the hiring of Gerard Vitrano as director of engineering.
Vitrano will oversee mechanical work and will continue to ensure the behind-the-scenes operations run flawlessly on a day-to-day basis at Windsor Court.
A fellow New Orleans resident who has held notable positions over the years, including Assistant Chief Engineer at Omni Royal Orleans and Engineer and Maintenance Manager at Palace Café. Vitrano brings special skills like pneumatics, boiler chemical maintenance, Johnson Controls fire alarm system, and computer experience that includes Lotus 1-2-3 to the new role at Windsor Court.
“We could not be more pleased to have Gerard on our team. He brings a good spirit and brilliant approach to keeping operations running smoothly,” says Ralph Mahana, general manager of The Windsor Court.
Also, New Orleans announces the promotion of Hailey Claudio to assistant director of rooms. In addition to overseeing the Front Desk, Guest Services and Concierge, Claudio will have direct oversight of the PBX and Reservations department. Claudio joined The Windsor Court in June of 2021 and since has led many projects and processes that have been established and enhanced during her leadership. She oversaw the valet operation being transitioned to in-house, the “Knight in Training” program launched and created the Rooms Controller position.
Claudio previously served in numerous management positions in Miami before relocating to New Orleans at The Betsy Hotel, Miami Beach EDITION and The Ritz- Carlton Beach Resort in Naples.
“We are so happy to have Hailey promoted to this role and truly value her gift of hospitality operations. She is a huge asset to our team and makes our guests feel at home,” says Ralph Mahana, general manager of The Windsor Court.
The Windsor Court is built on the premise of delivering classic, quintessential luxury with contemporary comforts. Just steps away from the French Quarter, the hotel presents an on-the-go eatery, fine dining fare – from afternoon tea to weekend brunch, a classic cocktail lounge featuring live jazz, a rooftop pool with a cabana-style bar, and a full-service, luxury spa & wellness experience.
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