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Trusted Service Award for Hotelbeds Group’s tours and activities website

Group’s isango! websites receive prestigious Trusted Service Award from Feefo. Status only given to brands that achieve average service rating in 4.0-4.5 range out of 5.

PALMA – Hotelbeds Group, a leading bedbank worldwide and a provider of business-to-business services to the travel industry globally, has announced today that the Group's tours & activities arm isango! – the web-based specialist retailer of tickets for tours, experiences and attractions in both the B2C and white label solutions channels – has been given Trusted Service Award status by Feefo.

The Trusted Service Award status is given by Feefo, an independent company that collects ratings and reviews from verified customers for over 4,000 brands, each spring to companies that have an average service rating of between 4.0 and 4.5 out of 5 during the previous calendar year.

Javier Arevalo, Director of Hotelbeds Group Ancillary Bank, the unit that isango! forms a part of at Hotelbeds Group, states that “By spotting the fast expanding niche in the travel distribution landscape for people organizing more complex trips that require experiences, activities and tours, isango! is fulfilling a consumer need and this Trusted Service Award from Feefo only confirms that they are going about it in the right way.”

Vinay Gupta, Managing Director of isango!, confirms that “It gives us great honour to be able to display the badge of the Trusted Service Award from Feefo on our websites – and we would like to thank all of our customers who proved us with valuable feedback. We are now another step forward on our journey to becoming a “gateway”, as our name means in the Zulu language, for travellers everywhere; on this journey we remain committed to finding all the best activities in the world/s most amazing cities, delivering memorable travel experiences.”

Dharmesh Garala, Head of Digital at isango!, comments, “This recognition reflects our overall growth story, in particular the exponential growth we have had in gaining bookings from travelers who are already in-destination and use their mobile to make the booking; having the Feefo status will also help us with expanding our non-English language websites in German and Spanish – of which we have already opened five – that are strongly growing as a proportion of the overall isango! bookings.” 

isango! operates a range of websites such as isango.com, Local Paris Tours, Hop on Hop Off Bus, Love Orlando Tickets plus offers white label solutions to B2B clients such as airlines and online travel agencies. 

The website’s success is driven by a significant increase over the last few years in the offering available on the isango! platform, which now sells 7,500 tours and activities in more than 300 destinations worldwide, including attractions such as the Eiffel Tower in Paris, Sagrada Familia in Barcelona and Statue of Liberty in New York.

Today's news follows figures published late last year that isango! had achieved 87% growth in trading over the previous four years, year-on-year representing a compounded annual growth rate of 36%.

Vicky Karantzavelou
Co-Founder & Chief Editor - TravelDailyNews Media Network | Website

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

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