Four independent hotels in the Middle East belonging to Worldhotels have achieved high rankings in the group’s Performing Excellence Programme (PEP), for their public areas, restaurant outlets and guest…
Four independent hotels in the Middle East belonging to Worldhotels have achieved high rankings in the group’s Performing Excellence Programme (PEP), for their public areas, restaurant outlets and guest rooms. One of them, the Marina Hotel Kuwait, was ranked third best hotel world-wide, with a 91 percent rating.
Worldhotels introduced Performing Excellence last year in a bid to maintain high standards for its hotels across the globe and further strengthen its position as the largest and longest established Europe based hotel group for independent hotels. It sets criteria for each hotel category, 827 for members of its Deluxe collection, 751 for the First Class Collection members and 629 for those hotels belonging to the Comfort Collection, and outsourced anonymous visits to the properties to evaluate standards.
More than 350 ‘mystery shops’ were made internationally, since April 2006. Average ratings for the Middle East was 81 percent, which is two percent higher than the global average rate of all Worldhotels properties.
The four Middle East high achievers include the Marina Hotel in Kuwait, the Gulf Hotel in Bahrain, The Metropolitan and The Metropolitan Palace Hotel in Dubai.
“Worldhotels stands out from hospitality industry providers by offering individual, independently managed hotels in the five, four and three star segment. Despite such individual supply of more than 500 hotels around the globe for travelers seeking uniqueness, we need to ensure guests can always rely on internationally established facilities and standards,” said Ingo Guerges, Senior Director, Business Development & Relations.
“Our 2006 results of the WORLDHOTELS ‘mystery shop programme’ Performing Excellence showed consistent high ratings of 79 percent across our three portfolio collections, which we are striving to further improve this year, aiming at 83 percent ratings.”
The Worldhotels portfolio achieved the same overall PEP average rating as major international chains. Earlier this year the group launched WORLDHOTELS.academy, to offer a full range of training modules designed to meet hospitality industry demands.
Michael Ball, CEO of Worldhotels, underlines the importance of tailor-made staff training. “Hoteliers face two major issues in the current climate: a fast-moving commercial environment and a high level of staff turnover. These are especially challenging for independent hotels,” he said. “The comprehensive training portfolio of WORLDHOTELS.academy enables our members to meet these challenges.”
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