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45 Steps - The Culinary Beachside Inn partners with HIS

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Boutique luxury property overcomes Wi-Fi service issues commonly experienced in remote locations while adopting GuestCast to provide guests with seamless access to their own streamed content.  

PARADISE VALLEY, ARIZ. - Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with boosting guest Wi-Fi service performance and providing advanced content streaming abilities at 45 Steps - The Culinary Beachside Inn. A luxury 7-room retreat where travelers can experience the natural beauty of Canada’s Prince Edward Island, 45 Steps by partnering with HIS is now also able to ensure that each guest receives a reliable internet connection, while benefiting from the presence of the GuestCast streaming platform for user-friendly control over in-room entertainment experiences.   

A recently opened property offering breathtaking views, private beach access and fine dining, 45 Steps nonetheless recognizes that modern guest needs require the presence of reliable internet access. Due to the property’s remote location within Canada, 45 Steps was limited to deploying Starlink for its guest Wi-Fi service which although able to provide internet access, was leading to performance and signal quality issues at the hotel. The decision to partner with HIS to resolve such issues came after the property identified the company’s ability to provide effective solutions for hotels of any size. With the hotel’s limited bandwidth resources, for example, HIS technicians deployed advanced yet affordable technology that can pre-assign bandwidth use levels to individual guestrooms. This ability ensures that each guest receives their fair share of online access while preventing guest overuse from affecting the experiences of others. To ensure seamless and reliable connectivity throughout the premises, HIS also equipped 45 Steps with advanced Ruckus access points that can provide guest devices with strong Wi-Fi signal quality. 

“Many industry providers are focused on providing solutions for large properties and major brands, so we were thrilled to learn that HIS offers custom-tailored technology and services able to address the connectivity needs for a property of our size,” said Barbara Hasenböhler, owner of 45 Steps - The Culinary Beachside Inn. “After a painless installation process for both our Wi-Fi service and for GuestCast, HIS sidesteps system management challenges that smaller hotels with no IT staff often encounter by monitoring performance themselves in real-time. Thanks to the ongoing support of HIS, we can now confidently provide a level of connectivity that meets typical guest needs while also providing an in-room entertainment experience ensuring full enjoyment.” 

Βy deploying GuestCast, 45 Steps is able to benefit from a hospitality-engineered guest streaming solution that is compatible with virtually any type of hotel network. Using GuestCast, the property’s guests can also look forward to instantly accessing personal streaming subscriptions without the need to type in sensitive login information. Designed with ease of use in mind, GuestCast significantly provides a hassle-free device pairing process that guests can perform by simply scanning a QR code. Once connected to the in-room television, guests with  GuestCast can also benefit from the solution’s instant compatibility with thousands of streaming apps. This ensures that each guest can effortlessly access virtually any content they wish in order to maintain high rates of satisfaction.

With the GuestCast Analytics Dashboard, 45 Steps further gains the ability to monitor individual device performance and usage. The dashboard even provides the property with the ability to analyze Wi-Fi signal quality for each guestroom, facilitating the identifying and resolving of any issues before guest experiences are negatively affected.

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