Ryanair released its December customer service statistics, which show that:
- 91% of December flights arrived on-time (up from 88% December 2018) excl. ATC delays
- French ATC Strikes and ATC staff shortages delayed 5,687 Ryanair flights in Dec (9%)
Ryanair also released its December ‘Rate My Flight’ customer experience scores, which show 87% of over 95,000 respondents rated their flight ‘Excellent/Very Good /Good’, with high ratings for crew friendliness (92%), onboard service (90%), range of food & drink (83%), and boarding (82%).